Staverton Surgery

51 Staverton Road, London, NW2 5HA

TelTelephone: 020 8459 1359

Out of hours: 111

Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone.

Our details can be found on our Contact Us page.

Making a Complaint

Should you have a complaint about service, please contact us to discuss the matter in the first instance.   Many issues can be resolved quickly by speaking directly to the staff concerned or with the Practice Manager, so we can try to resolve the matter immediately.

If the matter cannot be resolved at the informal stage, we will provide you with details of the formal Practice Complaints Procedure.  Please let us know as soon as possible, ideally within a matter of days.  You can complete the Patient Complaint Form and send this to the Practice Manager.

Practice Information

Staverton Surgery

51 Staverton Road, London, NW2 5HA

Practice Opening hours

The practice is open during the following times:


Practice News

A cluster of measles cases in NW London

Public Health England has informed us that there have been several cases of Measles in NW London.  If your child has not had their measles vaccination, this is still available at the surgery and with the HUB service on Saturday which can be booked by calling reception. If your child develops a fever and a […]

Did Not Attend Figures: February 2023

In February a total of 132  patients Did Not Attend for their appointment. This is the equivalent of 8 surgeries, which is 4 days worth of wasted appointments. If you realise you do not NEED your APPOINTMENT, please CANCEL it and give another patient the opportunity of taking it. This would greatly reduce the waiting times for […]